Frequently Asked Questions

We are located in Lewiston, Maine and Dallas, Texas. We are open Monday through Friday from 7 a.m. to 4 p.m.

GLF's internal setup typically takes less than a day. The rest of the process is dependent on which order management system you are using.

We evaluate each client individually and take pride in growing with small startups.

We want to be your fulfillment partner, so you can focus on growing your brand and business.

Yes to both. GLF has internal processes and procedures to make any kitting or assembly project simple to manage and maintain.

Thanks to our partner, Jet Mail, we can put inserts into all of your orders as requested or just specific sales offers. Talk to your account representative for more details.

We do have a full range of print-on-demand capabilities through our marketing fulfillment partner, Jet Mail.

Yes, we can include any of your marketing materials into your shipments.  Please note, we will only include marketing materials approved by you.

Yes, give a quick email to our operations group, and we will track down where your order is in the process and cancel it prior to shipping.

GLF does not ship anything considered to be or to contain a hazardous material.

Yes, we can fully support Amazon FBA shipment prep. An account representative can go over all of the requirements and options with you during your discovery call. 

As long as all necessary receiving documentation is present, GLF can have your product received within 24 hours of arrival.

We ask for a detailed Packing Slip and Bill of Lading, along with advanced notification, to make the transition of inventory into our facility fast and efficient.

GLF can do a 100% audit or a sample percentage audit depending on the product, manufacturer and your needs.

GLF will do a full audit of the shipment and document/photograph all damages.  Damaged product will be put into quarantine pending full review with the customer and final disposition.

Once inventory is received into our facility, it’s put away in a storage location. Our expert staff pull from those locations daily and all inventory movement is fully tracked in our inventory management system. We perform quarterly cycle counts and random location audits on a weekly basis in addition to annual physical inventory counts. Inventory movement through the various warehouse functions is visible via reporting on GLF’s Client Web Portal.

GLF’s Web Portal gives you 24/7 access to your inventory and order data.

We have a client-facing web portal that you will have access to. Reporting is available for inventory, tracking and orders, but we’re always willing to customize a report if there’s additional information you need. GLF’s Web Portal gives you 24/7 access to your inventory and order data.

We ask that you maintain enough stock on hand to fill your orders and would be happy to assist you with determining inventory levels that will support your business.

We do not have a refrigerated section in our warehouse currently.

We do not store hazardous materials.

Tracking information will either be directly integrated with your existing CRM, transmitted to you daily via flat file, or be available on our Web Portal for review and download at any time.

Every order received by 5:30 a.m. EST is shipped that same business day.

We work with all of the major carriers, including UPS, FedEx, USPS, DHL, and many freight LTL partners.

GLF does not send out an invoice with your shipments. However, a detailed packing slip is included.

Orders received by 5:30 a.m. EST are shipped same business day. Orders received after that time are shipped the next business day. If you need a second pick wave, please speak with your account representative.

Yes, we work with our partner IBC to provide international shipping options to our clients.

Our partner company, IBC, are experts at moving freight around the world.

No, GLF does not put its logo on the packaging. Most packaging supplies are either supplied by the client or GLF can source them.

Absolutely, we routinely pack client orders in client-branded packaging.

Yes, we process and inspect returns on a daily basis per your SOP. Data is then input into our returns system and a data file is sent out to your customer service team daily, so that they can process refunds accordingly. 

A full inspection of all returned items is a part of our returns processing. We discuss your product requirements during the setup process to ensure our Returns team has the information needed to properly inspect your product.

No, GLF does not handle exchanges at this time.

We are integrated with several CRMs and order management systems, including Konnektive, Sticky.io (formerly LimeLightCRM), UltraCart, and Shopify. We are constantly adding new ones, too. 

Yes, we have an API available for orders, shipments and returns.

Yes, we have multiple methods to get order data from your CMS. Plus, our technical experts would be happy to assist.